This page documents the verbal consent script and process used by Custom Tree Surgeons, LLC (“Custom Tree Surgeons,” “we,” “us,” or “our”) to obtain consent from inbound callers to receive Customer/Informational text messages.
This verbal process applies only to Customer/Informational SMS messages. It is never used to enroll callers in Marketing/Promotional SMS messages. Marketing/Promotional SMS consent is collected exclusively through the separate opt-in checkbox on our website.
Staff Script
Before enrolling a caller in the Customer/Informational SMS Program, Custom Tree Surgeons staff read the following script verbatim and wait for the caller’s clear, affirmative response:
“Would you like to receive recurring customer and service-related text messages from Custom Tree Surgeons about your inquiry, estimate, appointment, or service? Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent is not a condition of purchasing goods or services.”
Staff must receive a clear “yes” or other unambiguous affirmative response before enrolling the caller’s phone number. If the caller does not clearly agree, staff do not enroll the number and proceed with the call normally.
Internal Recordkeeping Process
For every verbal opt-in, Custom Tree Surgeons staff record the following in our internal system:
- Phone number
- Date/time
- Consent method: verbal/inbound call
- Staff member
- Customer/Informational category
Related Policies
For more information, see our Privacy Policy and Terms & Conditions.